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Customer FAQ

What to expect when you're expecting Perfect Image

Frequently Asked Questions

If I scheduled online, do I still need to confirm my appointment?

Yes.  We will confirm your appointment with you shortly after form submission via contact method(s) you have provided. If we are unable to reach you, we can not hold your appointment. If you are interested in same or next day service, please call our office.

What do I need to do to prepare for my cleaning?

A few things that are helpful to your technician when preparing for your visit are:  keeping your driveway accessible for your technician, removing breakable items such as picture frames and lamps from any tables you would like moved and vacuuming any significant debris or pet hair prior to your visit.  

What method do you use for cleaning?

The method we use for carpet cleaning and most upholstery cleaning is hot water extraction, commonly referred to as steam cleaning. Our powerful truck mounted equipment will achieve the results you expect from a professional carpet cleaning company.

Do I have to stay off my carpets after the cleaning?

Activity on the carpet should be limited while drying but it may be walked upon with clean feet,,socks or clean shoes while wet. Careful, some hard surface areas may be slippery until carpet is fully dry.

Do you include moving furniture?

Yes.  Moving most furniture is included with the general cleaning process.  Items such as sofas, love seats, tables and chairs will be moved by your technicians.  Some items such as electronics, entertainment centers, large cabinets or dressers and beds will be cleaned around unless previously moved prior to your cleaning visit.

How long does a typical cleaning visit last?

It will take approximately 10-15 minutes per room. The time can vary depending on how dirty the carpet is, if there is any spot removal treatments needed or furniture to be moved.

How do you guarantee customer satisfaction?

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are.

Have any other questions or concerns?

Contact Perfect Image Carpet and Upholstery Cleaning
Macomb County 586-630-9718  |  Oakland County 248-670-4198

Give Us A Call

Service Area and Territory

Macomb County , MI

Center Line, Eastpointe, Fraser, Grosse Pointe Shores (partial), Memphis, Mount Clemens, New Baltimore, Roseville, Sterling Heights, Utica, Warren, Armada, New Haven, Romeo, Saint Clair Shores, Armada, Bruce Township, Chesterfield Township, Clinton Township, Harrison Township, Lenox Township, Macomb Township, Ray Township, Richmond, Shelby Township, Washington

Lapeer County , MI

Imlay City, Almont, Dryden,

Oakland County, MI

Auburn Hills, Berkley, Birmingham, Bloomfield Hills, Clarkston, Clawson, Farmington, Farmington Hills, Ferndale, Hazel Park, Huntington Woods, Keego Harbor, Lake Angelus, Lathrup Village, Madison Heights, Northville, Novi, Oak Park, Orchard Lake Village, Pleasant Ridge, Pontiac, Rochester, Rochester Hills, Royal Oak, Southfield, Sylvan Lake, Troy, Walled Lake, Wixom, Beverly Hills, Bingham Farms, Franklin, Lake Orion, Leonard, Milford, Ortonville, Oxford, Orion Township, West Bloomfield, Commerce Township, Waterford, White Lake